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Do I need to enclose return form or claim form into the package with the goods that I'm sending?
After you fill in your order number and email address in the section Return a...
Aktualizovaný:
Jan 12, 2022
Úvod -> CLAIM/RETURN OF GOODS
What if I need to return goods from an order paid for by a gift voucher?
In case you're returning goods from an order paid for by the gift voucher, th...
Aktualizovaný:
Jan 12, 2022
Úvod -> GIFT VOUCHER
Is it possible to claim or return the goods?
In case you need to claim or return the goods, you can do it via our online c...
Aktualizovaný:
Jan 12, 2022
Úvod -> CLAIM/RETURN OF GOODS
In what form do you send gift vouchers?
We send gift vouchers only electronically to the e-mail address provided in y...
Aktualizovaný:
Okt 07, 2021
Úvod -> GIFT VOUCHER
If I have more than one estimated delivery date, which one should I rely on?
If you selected more items with different delivery dates, please always take ...
Aktualizovaný:
Sep 10, 2020
Úvod -> DELIVERY AND PAYMENT OF THE ORDER
What are the conditions for returning goods?
Returned goods must be unwashed, unworn, and with all the original labels. We...
Aktualizovaný:
Jan 12, 2022
Úvod -> CLAIM/RETURN OF GOODS
If I decide to return the goods, will you reimburse the shipping fee?
Unfortunately not. The shipping costs are paid by the customer. If you need m...
Aktualizovaný:
Jan 12, 2022
Úvod -> CLAIM/RETURN OF GOODS
Can I change the delivery date or address when the parcel has already been dispatched?
The delivery address can be changed as long as the order has not yet been mov...
Aktualizovaný:
Jan 12, 2022
Úvod -> DELIVERY AND PAYMENT OF THE ORDER
Can I exchange the product for another one?
If you do not like the product or it does not fit you, you can send it back t...
Aktualizovaný:
Okt 06, 2021
Úvod -> CLAIM/RETURN OF GOODS
Why am I not able to continue with my order or complete it?
If you click on the button "Continue with your order", you should see the nex...
Aktualizovaný:
Mar 05, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
Why am I not able to apply a discount coupon?
Please make sure that you entered it in the same format as you received it fr...
Aktualizovaný:
Jan 29, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
Why am I not able to log into my account?
Please, make sure you enter the correct password and username. If you failed ...
Aktualizovaný:
Okt 08, 2020
Úvod -> REGISTRATION AND ORDERING PROCESS
How can I register at your website?
You can find a link to the registration at the top right side of a grey bar. ...
Aktualizovaný:
Jan 28, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
How do I find out that my order has been processed?
Once you have made the order, you should receive a confirmation e-mail that w...
Aktualizovaný:
Jan 19, 2022
Úvod -> REGISTRATION AND ORDERING PROCESS
Where can I check the delivery status of my parcel?
After shipping your order, we will send you a confirmation e-mail with a trac...
Aktualizovaný:
Jan 29, 2021
Úvod -> DELIVERY AND PAYMENT OF THE ORDER
Can I cancel a gift voucher?
A gift voucher can only be cancelled by the buyer, and that is only within th...
Aktualizovaný:
Mar 05, 2021
Úvod -> GIFT VOUCHER
How can I pay for the order?
All information about payment options can be found here (https://www.dedoles....
Aktualizovaný:
Jan 29, 2021
Úvod -> DELIVERY AND PAYMENT OF THE ORDER
Why am I not able to add products to the shopping cart or place an order?
If the desired products are available in our e-shop, but you are not able to ...
Aktualizovaný:
Mar 05, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
Where can I find the size chart?
The size chart is situated next to the size selection on the right size of th...
Aktualizovaný:
Jan 13, 2022
Úvod -> SIZE CHARTS AND PRODUCT INFORMATION
How do I unsubscribe from the newsletter?
You can simply unsubscribe from the newsletter → HERE. You can also set newsl...
Aktualizovaný:
Mar 30, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
Can I exchange a gift voucher for cash?
A gift voucher cannot be exchanged for cash.
Aktualizovaný:
Mar 05, 2021
Úvod -> GIFT VOUCHER
How can I find out if the product is discounted?
If the product is discounted, you will see the original price crossed and the...
Aktualizovaný:
Jan 29, 2021
Úvod -> SIZE CHARTS AND PRODUCT INFORMATION
Can I place the order also by phone?
Unfortunately, it is not possible to create phone orders, as it is necessary ...
Aktualizovaný:
Sep 10, 2020
Úvod -> REGISTRATION AND ORDERING PROCESS
How can I redeem a discount coupon?
The coupon must be applied in the first step of the ordering process. Just en...
Aktualizovaný:
Jan 29, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
When will my order be shipped?
Information about the goods dispatching is visible on our website right under...
Aktualizovaný:
Aug 26, 2022
Úvod -> DELIVERY AND PAYMENT OF THE ORDER
Where can I check the status of my order?
After logging in, please click on the tab "MY ORDERS" where you can find all ...
Aktualizovaný:
Sep 10, 2020
Úvod -> REGISTRATION AND ORDERING PROCESS
How can I change my login password in the account?
After logging in, please click on "Change your personal details". There you w...
Aktualizovaný:
Jan 29, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS
How many gift vouchers can I buy in 1 order?
You can buy up to 25 gift vouchers in 1 order. If you'd like to buy more, you...
Aktualizovaný:
Mar 05, 2021
Úvod -> GIFT VOUCHER
How can I apply a gift voucher in my order?
Every gift voucher has a unique code that has to be applied in the first step...
Aktualizovaný:
Okt 07, 2021
Úvod -> GIFT VOUCHER
Why am I not getting any e-mails from you?
Our e-mails are sometimes delivered to the SPAM, trash, or advertisements fol...
Aktualizovaný:
Mar 05, 2021
Úvod -> REGISTRATION AND ORDERING PROCESS