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Do I need to enclose return form or claim form into the package with the goods that I'm sending?

After you fill in your order number and email address in the section Return a...
Úvod -> CLAIM/RETURN OF GOODS

What if I need to return goods from an order paid for by a gift voucher?

In case you're returning goods from an order paid for by the gift voucher, th...
Úvod -> GIFT VOUCHER

Is it possible to claim or return the goods?

In case you need to claim or return the goods, you can do it via our online c...
Úvod -> CLAIM/RETURN OF GOODS

In what form do you send gift vouchers?

We send gift vouchers only electronically to the e-mail address provided in y...
Úvod -> GIFT VOUCHER

If I have more than one estimated delivery date, which one should I rely on?

If you selected more items with different delivery dates, please always take ...
Úvod -> DELIVERY AND PAYMENT OF THE ORDER

What are the conditions for returning goods?

Returned goods must be unwashed, unworn, and with all the original labels. We...
Úvod -> CLAIM/RETURN OF GOODS

If I decide to return the goods, will you reimburse the shipping fee?

Unfortunately not. The shipping costs are paid by the customer. If you need m...
Úvod -> CLAIM/RETURN OF GOODS

Can I change the delivery date or address when the parcel has already been dispatched?

The delivery address can be changed as long as the order has not yet been mov...
Úvod -> DELIVERY AND PAYMENT OF THE ORDER

Can I exchange the product for another one?

If you do not like the product or it does not fit you, you can send it back t...
Úvod -> CLAIM/RETURN OF GOODS

Why am I not able to continue with my order or complete it?

If you click on the button "Continue with your order", you should see the nex...
Úvod -> REGISTRATION AND ORDERING PROCESS

Why am I not able to apply a discount coupon?

Please make sure that you entered it in the same format as you received it fr...
Úvod -> REGISTRATION AND ORDERING PROCESS

Why am I not able to log into my account?

Please, make sure you enter the correct password and username. If you failed ...
Úvod -> REGISTRATION AND ORDERING PROCESS

How can I register at your website?

You can find a link to the registration at the top right side of a grey bar. ...
Úvod -> REGISTRATION AND ORDERING PROCESS

How do I find out that my order has been processed?

Once you have made the order, you should receive a confirmation e-mail that w...
Úvod -> REGISTRATION AND ORDERING PROCESS

Where can I check the delivery status of my parcel?

After shipping your order, we will send you a confirmation e-mail with a trac...
Úvod -> DELIVERY AND PAYMENT OF THE ORDER

Can I cancel a gift voucher?

A gift voucher can only be cancelled by the buyer, and that is only within th...
Úvod -> GIFT VOUCHER

How can I pay for the order?

All information about payment options can be found here (https://www.dedoles....
Úvod -> DELIVERY AND PAYMENT OF THE ORDER

Why am I not able to add products to the shopping cart or place an order?

If the desired products are available in our e-shop, but you are not able to ...
Úvod -> REGISTRATION AND ORDERING PROCESS

Where can I find the size chart?

The size chart is situated next to the size selection on the right size of th...
Úvod -> SIZE CHARTS AND PRODUCT INFORMATION

How do I unsubscribe from the newsletter?

You can simply unsubscribe from the newsletter → HERE. You can also set newsl...
Úvod -> REGISTRATION AND ORDERING PROCESS

Can I exchange a gift voucher for cash?

A gift voucher cannot be exchanged for cash.
Úvod -> GIFT VOUCHER

How can I find out if the product is discounted?

If the product is discounted, you will see the original price crossed and the...
Úvod -> SIZE CHARTS AND PRODUCT INFORMATION

Can I place the order also by phone?

Unfortunately, it is not possible to create phone orders, as it is necessary ...
Úvod -> REGISTRATION AND ORDERING PROCESS

How can I redeem a discount coupon?

The coupon must be applied in the first step of the ordering process. Just en...
Úvod -> REGISTRATION AND ORDERING PROCESS

When will my order be shipped?

Information about the goods dispatching is visible on our website right under...
Úvod -> DELIVERY AND PAYMENT OF THE ORDER

Where can I check the status of my order?

After logging in, please click on the tab "MY ORDERS" where you can find all ...
Úvod -> REGISTRATION AND ORDERING PROCESS

How can I change my login password in the account?

After logging in, please click on "Change your personal details". There you w...
Úvod -> REGISTRATION AND ORDERING PROCESS

How many gift vouchers can I buy in 1 order?

You can buy up to 25 gift vouchers in 1 order. If you'd like to buy more, you...
Úvod -> GIFT VOUCHER

How can I apply a gift voucher in my order?

Every gift voucher has a unique code that has to be applied in the first step...
Úvod -> GIFT VOUCHER

Why am I not getting any e-mails from you?

Our e-mails are sometimes delivered to the SPAM, trash, or advertisements fol...
Úvod -> REGISTRATION AND ORDERING PROCESS