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REGISTRATION AND ORDERING PROCESS
How to place an order on our website?
Why am I not able to continue with my order or complete it?
Why am I not able to add products to the shopping cart or place an order?
and 11 more ...
DELIVERY AND PAYMENT OF THE ORDER
Where can I check the delivery status of my parcel?
When will my order be shipped?
If I have more than one estimated delivery date, which one should I rely on?
and 4 more ...
CLAIM/RETURN OF GOODS
Is it possible to claim or return the goods?
Do I need to enclose return form or claim form into the package with the goods that I'm sending?
Can I exchange the product for another one?
and 3 more ...
SIZE CHARTS AND PRODUCT INFORMATION
Where can I find the size chart?
How do I find out the material of the product I'm interested in?
Where can I find more information about products that are not displayed on the website?
and 3 more ...
WHOLESALE COOPERATION
Do you offer wholesale cooperation?
GIFT VOUCHER
Is it possible to order a gift voucher on your website?
In what form do you send gift vouchers?
How long is a gift voucher valid for?
and 9 more ...